Shipping Policy | Presethaven

Shipping Policy

Last updated: September 15, 2025

1. Processing Times

• In-stock items: 1–3 business days.
• Made-to-order/custom items: 3–7 business days.

2. Estimated Delivery

• Domestic (USA): 3–7 business days after dispatch.
• International: 7–21 business days after dispatch (customs may add delays/fees).

3. Shipping Fees & Carriers

Calculated at checkout based on destination, weight, and service. We partner with reputable carriers. Some orders may ship in multiple packages.

4. Tracking

You’ll receive a tracking link by email once your order ships.

5. Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees imposed by destination countries.

6. Address Issues & Lost Parcels

Please ensure your shipping address is correct. We are not responsible for shipments delayed or returned due to incorrect addresses. If a parcel is lost in transit, contact us and the carrier; we’ll assist with a claim where possible.

7. Delivery Acceptance

Risk of loss transfers upon delivery to the address specified. If your order arrives damaged, retain packaging and contact us within 7 days with photos.

8. Contact

Presethaven — Shipping
405 W. Greenlawn Ave. #G11, Lansing, MI 48910-2889, USA
+1 (251) 277-9560 • contact@presethaven.com